Check the setting of answering method on your cell phone and confirm if need some setting when connecting the Bluetooth device.

What should I do if the computer says they need a driver or transmitter to connect the earbuds?

Here are some methods for your reference.·Download a Bluetooth receiver to connect(in the computer settings)·Kindly check if your computer’s Bluetooth version supports Bluetooth 5.0

How to adjust the volume by earbuds?

Long press L or R earbud to adjust the volume while playing music.# R earbud Volume +# L earbud Volume -The volume adjustment is not available when it`s connected to a TV and computer.

Why the earbuds does not hold a charge?

1.Check if the metal connector is dirty, try to wipe it softly with dry cloth, paperclip or paper towels. (sweat or humidity may also lead to disconnection )2.Please have the battery case fully charged at the beginning without putting the earbuds in.·Swap the left and right earbuds to charge for a try.·Put the left one in the right side of the case, so does the right earphone, which is put in the left side of the case.·Confirm whether it’s the issue of battery case after operating steps above. 3.Reset could solve many problems occurred.

How to reset the earbuds?

Earbuds (or either one of earbuds) does not pair or connect/ Sound cuts in and out/ Earbuds cannot be found on Bluetooth Search T10 Earbuds:1.Before resetting, delete/remove all TOZO on Bluetooth, and turn off BT as well. 2.Press earbuds’ panel for 5 seconds to turn off (red light flashes) the device. 3.Seconds later, touch and hold both earbuds for 5 seconds till red/blue lights flashes simultaneously. Then touch both earbuds three times, once purple light flashes, reset competed. 4.At last, turn on the BT and re-connect. T6 Earbuds:1.Before resetting, delete/remove all TOZO on Bluetooth, and turn off BT as well.2.Press earbuds’ panel for 5 seconds to turn off (red light flashes) the device.3.Seconds later, touch and hold both earbuds for 5 seconds till red/blue lights flashes simultaneously. Then touch both earbuds three times quickly, once purple light flashes, reset competed. 4.At last, turn on the BT and re-connect.

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TOZO A2

Auriculares inalámbricos IPX5 Impermeables, livianos y compatibles para oídos pequeños

La superficie y el ángulo de las partes internas de los auriculares TOZO A2 se han pulido y refinado repetidamente para lograr un equilibrio entre la belleza y el ajuste, lo que los hace cómodos de usar. Mientras tanto, un solo auricular pesa solo 3,7 g, lo que lo hace tan liviano como una pluma en la oreja.

. . .

Diseño liviano para un ajuste cómodo

Resistencia al agua IPX5

Control táctil inteligente

Bluetooth 5.3

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La tecnología avanzada Bluetooth 5.3

Compatible con HSP, HFP, A2DP, AVRCP. Proporciona sonido estéreo en llamada. Mejora en gran medida la velocidad de transmisión y le brinda una experiencia auditiva de baja latencia.

Emparejamiento en un solo paso

Tome 2 auriculares del estuche de carga y se conectarán entre sí automáticamente. Luego, solo un paso ingrese fácilmente el teléfono móvil
Configuración de Bluetooth y elija "TOZO-A2" para emparejar los auriculares.

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